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Smishing

Have you received unsolicited mobile text messages indicating that a USPS delivery is awaiting your action, with an unrecognized web link to click in the body of the message? Don’t click the link! This type of campaign is a scam called smishing.

Smishing is a form of phishing that involves a text message or phone number. Victims will typically receive a deceptive text message that is intended to lure the recipient into providing their personal or financial information. These scams often attempt to impersonate a government agency, bank, or other company to lend legitimacy to their claims.

The criminal wants to receive personally identifiable information about the victim such as: account usernames and passwords, Social Security number, date of birth, credit and debit card numbers, personal identification numbers (PINs), or other sensitive information. This information is used to carry out other crimes, such as financial fraud.

To protect yourself and others from consumer frauds, visit our fraud prevention page: www.uspis.gov/tips-prevention/mail-fraud/.


How To Report USPS Related Smishing

To report USPS related smishing, send an email to spam@uspis.gov.

• Without clicking on the web link, copy the body of the suspicious text message and paste into a new email.

• Provide your name in the email. Also, attach a screenshot of the text message showing the phone number of the sender, and the date sent.

• Include any relevant details in your email, for example: if you clicked the link, if you lost money, or if you provided any personal information.

• The Postal Inspection Service will contact you if more information is needed.

 

Complaints of non-USPS related smishing can also be sent to any of the following law enforcement partners of the U.S. Postal Inspection Service:

• The Federal Trade Commission at reportfraud.ftc.gov/.

• The Federal Bureau of Investigation’s (FBI), Internet Crime Complaint Center (ic3) at https://www.ic3.gov/complaint.

Text Message Scams PSA

Have you received unsolicited mobile text messages indicating that a USPS delivery is awaiting your action, with an unrecognized web link to click in the body of the message? Don’t click the link! This type of campaign is a scam called smishing.

Protect Yourself from Smishing

  • Think

    Verify the identity of the sender and take the time to ask yourself why the sender is asking for your information.

  • Don’t reply

    And don’t click on links provided in text messages. Doing so can install malware, take you to fake websites that look real, and steal your information.

  • Report

    Contact the bank, government agency, or company that the scam artist is impersonating so it can alert others and work with law enforcement to investigate the activity.

  • Delete text messages

    Legitimate companies will not ask you to confirm or provide personal information.

  • Block spam messages

    Call your carrier’s customer service number (usually 611) and instruct them to “Block all text messages sent to you as email” and “Block all multimedia messages sent to you as email.” You also might be able to log into your account and activate these blocks there.

  • Treat your personal information like cash

    Your Social Security number, credit card numbers, and other personally identifiable information can be used to steal your money or open new accounts in your name without your knowledge or approval.

  • Review your cell phone bill

    Regularly monitor your bill for unauthorized charges, and report them to your carrier.

  • Security updates

    Use the same safety and security practices on your cell phone as you do on your computer: keep your security software and applications up to date; be cautious of text messages from unknown senders, as well as unusual text messages from senders you do know.

HAVE YOU WITNESSED THIS CRIME?

If you’ve encountered this, please report the crime

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